Manager, Customer Service
Malvern, PA (this location is NOT public-transportation friendly)
Reports to: Sr. Director, Patient Operations
Mon-Fri 9A-5:30P with occasional weekend availability
This position will oversee the development and implementation of policies that cater to customer service. Their work involves negotiating and networking with all groups that interact with the company and ensuring certain protocols are followed by internal teams in the organization.
The Manager of Customer Service position requires a highly energetic, collaborative, and passionate individual to further develop and lead BioTelemetry’s customer centric service team. The Manager of Customer Service will spearhead the organization’s mission to establish the “best in class” Customer Service organization. Additionally, the Manager of Customer Service will oversee the relationship for key customers as identified by senior management.
The Manager of Customer Service will ensure the organization’s strategy aligns with the overall BioTelemetry strategy and delivers an outstanding customer service experience.
A Bachelor’s degree is required
The company is an Equal Opportunity Employer.