Customer Service Representative - Medical Device

2 months ago(11/9/2017 11:26 AM)
Job ID
# Positions
BioTelemetry, Inc






Everywhere Health Goes, We Go. 


Want to grow your career in the healthcare & medical device industry with an organization leading the way in the advancement of mobile health services? Apply today to join our team at BioTelemetry, Inc. as a Senior Monitoring Specialist in our Ewing, NJ branch. We offer competitive wages, multiple shifts, full-time benefits, 401K match, PTO, and much more!


We are striving to be the world leader in the delivery of health information by providing innovative products and services that will improve quality of life and reduce cost of care. We want you to be apart of our team!



 The company is an equal opportunity employer.


Essential Duties and Responsibilities (Other duties may be assigned)

Focus on quality and efficiency

Interact with clients and patients

Problem solving of client and patient service issues

Educate patients about service and monitor use

Receive and edit patient ECG transmissions

Evaluate ECG for notification criteria

Facilitate activation of EMS, if indicated

Document actions

Facilitate orders for monitors and supplies

Monitor performance of technical staff

Provide resource for technical staff

Perform review of notification ECG reports

Provide ECG reports to CardioNet clients

Responsible for patient report QA

Assist in the training of new technicians

Assist in the implementation and enforcement of policies, procedures and processes

Provide educational sessions for technical staff, as assigned

Other duties as required


Education, Training, Experience

Required:        CCT or CRAT certification or RN or RCS ((if no certification, then CCT or CRAT Certification must be obtained within six months of hire)

                        Minimum of one year ECG analysis experience

                        Minimum one year as Monitoring Specialist


Preferred:        Two years experience as RN, LPN, ECG Tech, Paramedic or EMT

                        Basic knowledge of pacemakers,  holters, event, MCOT

                        Supervisory Experience


Personal Attributes

Excellent communication, organizational, problem solving and interpersonal skills

Strong customer service skills

Ability to function as a member of a team

High stress tolerance

Ability to multitask

Demonstrates a service-focused attitude

Ability to motivate others

Critical decision-making


Physical Demands

Job is mostly sedentary.


Machines/Equipment Used

Telephone, personal computer, copy machine, fax machine, printer


Customer Interaction Required

Daily contact with patients, clients, physicians, employees and internal management team.



The company is an equal opportunity employer.


BioTelemetry, Inc


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed